My dachshund woke up really sick...coughing, couldn't breathe, and was fainting on a Sunday. I called Lake Area's emergency line and they referred me to a animal hospital in Kalamazoo because they didn't have a Dr. on call because they had a family emergency in Indianapolis. So I took him to Kalamazoo. Needless to say, that place was a joke. I called first thing Monday morning to try and get him seen at Lake Area for some medication to take the load off his chest. He was diagnosed with a heart murmur in Kzoo. Lake Area wouldn't even see him because "he's not a patient here". Even though, I have had him there before and also he was there a year or two before because he was stung by a bee and he's allergic. I have also had my Dalmatian there and just paid $500 a couple weeks prior because he was poisoned. I will never, NEVER pay this place another dime!
I love this place and both Dr. Lee's.
These people are rude, inconsiderate, dull and don't care at all about your pet AT ALL! Do NOT take your pet here if you care about them even slightly!
We quit this clinic! They always put you on hold every time they answer the phone, and you can hardly ever get you in the same day you call. I recently had an incident with an old dog (had to wait two days for an appointment)... we brought the old guy in and was forced to wait in my car because they thought he was contagious due to coughing at age TWELVE. I understand precautions but this was beyond ridiculous...he had a collapsed trachea, and lung cancer, not kennel cough...so we were made to sit out in our car an hour.
Very Rude! I just called to see if I could find out if the dog I just got was all up to date. I do not know the previous owners name bc they turned the dog back over to the home where she was born. I just wanted to find out how I go about it. She was so rude and couldn't even let me finish asking what I wanted to ask. So glad I do not use them!
That being said, the staff and her husband (who is also a vet there, "Mr" Dr. Lee) is wonderful and friendly and I love the fact that they have a welcome packs for new puppy and kitten owners, and a wonderful program called "puppy parties" where you can learn with other puppy owners and socialize your puppy with other puppies until they are 5 months old, along with other community fund raisers and programs, like the "group dog walk".
If I could give less than 1 star I would.
The only vet I have ever trusted with all my animals. And I appreciate all that they do, even through the loss of a beloved puppy, Dr Susan Lee was there for us and did everything she could tip try saving our Lulu. She was, just as hurt, by the loss, as we were. And helped us through it and let us take our time tip say our goodbyes and grieve as we needed.
I wrote a letter and expressed how I felt about our recent treatment, and got a reply back from the owner. It was condescending and defensive, instead of apologetic for the treatment we experienced... seriously...look else where. This clinic is not that good to warrant the delayed care when you call and rude phone skills of the staff. And their screaming birds in the waiting room! annoying and awful!
Lake Area Veterinary Group is a US Veterinary Care based in Sturgis, Indiana. Lake Area Veterinary Group is located at 25232 US-12, Sturgis, MI 49091, USA.
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