I don't know a lot about nail care. It seems that they do a pretty good job of being financially adaptable. The staff isn't very personable but are friendly, when they speak in English. I think the prices are fair and they are skilled in what they do. The service decreases when they are in a hurry or towards closing time. So I would come in early and not during a rush if you want the best care. The building is fairly clean and very comfortable. It does have a strong chemical smell in the building.
Unimpressed with their customer service. I got my nails and toes painted in traditional polish. I had to tell the technician at least 3 times that she missed spots on my toes and nail; she wouldn’t really listen. I was unhappy when I left (not to mention I had to scrounge for cash to tip—I do not live here so didn’t know this and didn’t have cash!). I wasn’t going to say anything about the poor paint/manicure job—still have rough cuticle areas; however, when not even two days later, al most all of my fingers were chipped and one of my toes, not to mention there was no polish left on a toe nail, I went in. I asked to speak to someone up front, they wouldn’t. So I had to go back and speak to someone in front of another customer. The owner told me I should have gotten shellac and should expect this with traditional—yes, even after 36 hours. I was appalled. They offered to “fix” it, which included painting over the existing polish and making them look worse than before. I was so upset and they didn’t even put me under the dryer. When I went to leave, the staff raised their voices at me in front of all the other customers. I wasn’t even attempting to put my socks on, but rather was going to walk out barefoot because i had already been there over 40 minutes and was going to be late. I was beyond embarrassed. I will never go back and will try another place in town when I am home for the holidays. Extremely disappointed and terrible experience. A child could have done a better job, not to mention the customer service was horrible.
Nails where ok, but man they are rude! They had an a show on tv i did not want my kids to see adked if they could change the channel you thought i asked for a pot of gold. They were so rude. Wont ever go back! US nail is MUCH better! Very nice always friendly! Nails turn out great!
Its the first place I've tried in Sturgis. They were friendly but the nail tech made me nervous as she was applying the gel to my thumbs because at first glance, they were not even. However, after she was done shaping them and applying the paint...they looked amazing!! My only real complaint is that I asked for the matte look and they did not do that. Oh well, I love shiny too!!! I would recommend them!
Wasn't impressed at all. I was going to get a pedicure also but quickly decided that would not be the best move based on first impressions of cleanliness and sanitation (lack of them to be exact). While my technician was removing my old gel manicure I looked down on my table and saw trimmings of acrylic nails from the previous client ... disgusting!! The technician also rudely "scolded" me for placing my hands too far into the light machine - I guess I bumped the polish ... not an enjoyable experience and definitely not relaxing. The lady paying in front of me was not allowed to put a tip on the credit card, which is ridiculous - she said she would return to tip. Way to accommodate your clients and your employees.
Hollywood Nails is a US Beauty Salon based in Sturgis, Indiana. Hollywood Nails is located at 889 S Centerville Rd, Sturgis, MI 49091, USA.
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